Professional Profile
IT operations and infrastructure leader with 15+ years of experience in highly regulated biopharmaceutical environments, including clinical-stage and commercial organizations such as Alnylam Pharmaceuticals and AstraZeneca / Alexion. Proven track record overseeing cloud and on-premises infrastructure, ITSM platforms, enterprise applications, and service desk operations while maintaining compliance with GxP, SOX, and audit requirements. Managed budgets exceeding $1.9M and consistently delivered measurable improvements in service quality, reliability, and user satisfaction. Currently pursuing AWS Cloud Practitioner certification and building real-world cloud projects — this website is one of them.
Professional Experience
Led day-to-day IT operations across ServiceNow, CMDB, Change Management, and infrastructure delivery in a regulated biopharma environment. Served concurrently as Program Manager for the migration of on-premises VMware infrastructure to AWS. Managed a team of 7 and oversaw a $1.2M ITSM budget.
- Reduced change-related incidents by 35% by rebuilding Change Management with structured risk assessment and rollback requirements.
- Cut CAB meeting time by 50% through process redesign and automated approvals, achieving a 95%+ change success rate.
- Built CMDB governance from the ground up, growing data accuracy from near 0% to 85%.
- Reduced incident volume by 300 tickets/month through standardized workflows, SOPs, and self-service options.
- Built a knowledge base adopted by L1/L2 support improving resolution speed and customer experience organization-wide.
- Managed vendor relationships and negotiated contracts with resellers and managed service partners.
Led IT operations across infrastructure, storage, backup, and ITSM supporting 5,000 users across 7 countries. Direct management of Linux, Database, Storage, and Enterprise Backup teams. Major Incident Manager for all P1/P2 events. Managed a $750K budget.
- Managed IT asset inventory of 3,000 servers and 1,500 endpoints, introducing automation and lifecycle governance.
- Improved CMDB completeness from 35% to 91% through automation and IT asset management discipline.
- Designed and implemented enterprise backup solution spanning on-premises and cloud targets with full DR planning.
- Led migration of on-premises file shares (NTFS/DFS) to Box cloud platform, managing data mapping and cutover.
- Directed cross-functional teams during P1/P2 major incidents, communicating status to CIO and CTO.
Progressed through hands-on roles including Data Protection Engineer, Storage and Virtualization Engineer, Cloud Engineer, GxP Lab Support Engineer, and Network Administrator. Built deep expertise across infrastructure, NetApp storage, and VMware virtualization.